Airports Council International: Half of passengers want to travel again soon
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Airports Council International – the global trade representative of the world’s airport authorities – has published the ASQ Global Traveller Survey, revealing that 48 per cent of travellers considered themselves likely to travel within the next three months.
The report is designed to “help airports plan for future demand – in the short, medium, and long term – and to adapt customer experience accordingly”. While the findings are promising, the survey added that the recovery of air travel is reliant on airports and airlines imposing measures to address health and safety risks.
Surveyed travellers cited the following measures as important: mandatory mask-wearing, Covid-19 testing prior to travel, the installation of hand sanitising stations, and contactless experiences in airports.
Luis Felipe de Oliveira, ACI World Director General, said:
“One of the keys to recovery will be the aviation industry’s understanding of the changing needs of passengers and ACI’s new survey provides insight into how COVID-19 is affecting passenger expectations and future travel plans.
“It is reassuring that travellers are eager to travel again and our survey will help airports make the right decisions in providing the best and safest customer experience. Airports, airlines and their partners need to continue to increase the level of confidence in the entire passenger journey and provide and communicate the measures they are introducing to keep passenger healthy and safe. ACI’s Airport Health Accreditation programme provides airports with not only a tool to assess their health measures against globally-recognized standards but also a way to communicate to passengers about these measures.”
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