Many people believe that because they are regular travellers this makes them best equipped to make their own travel arrangements and whilst they may have best intentions, by acting in this way it may in actual fact not only be false economy but it could be leaving the company-wide open in terms of risk management.
Organisations have legal and moral obligations to provide safety and security to their people, as much as possible, as they travel on business; that comes in the form of duty of care and a travel management company (TMC) should offer you access to tools and services that support you in looking after your travellers and help you in holding up your end of the duty of care bargain.
So next time you are booking your business trip and you think you can save a couple of pounds by booking your hotel room through some 3rd party website or going on a price comparison site for your flight just think about the following:
If you don’t book through your TMC, they won’t know where you are, which means they can’t help you in a crisis.
Let’s say you book a hotel on your own, and when you arrive, you are not happy with the condition of your room or worse still, the hotel doesn’t have a record of your reservation. Who do you call for help? No one. That’s who.
You are probably NOT even saving your company money by finding the deal of the century even if you think you are. Want to know why? Your company negotiates deals with specific suppliers on an annual basis. These deals frequently include behind-the-scenes incentives based on quantity of bookings. The TMC may well be offering your company a rebate on commissions earned and you also have to factor in time, your time to make the booking and your finance department who then have to spend time cross-referencing your expense claim.
So, you may be an experienced traveller and you may feel that a TMC restricts what you can or can’t book. This is very rarely the case, we work with all of our clients to give the end-user a pleasurable experience, give them choices and a high level of personal service all whilst controlling the companies spend, making sure the staff are as safe as possible and streamlining the back-office processing.
Want to know more about how we can help, just drop me a line!